Refund Policy

There may be times when you want to return an order. Perhaps because the product isn't to your liking, or there may be another reason you wouldn't want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without providing a reason.

After cancelling, you have another 14 days to send your product back. You will then be refunded the full order amount including shipping costs. The only costs to be paid by you are those for returning the product from your home to the online store. If you exercise your right of withdrawal, the product should be returned with all supplied accessories and in its original condition and packaging to the following address:

NIEUWENDIJK 83, 1012MC AMSTERDAM

Don't forget to attach the return form and indicate whether you want to return or exchange it and, in the case of an exchange, indicate for which color and size it should be exchanged.

Download your return form here

When you send your return, always keep your Track&Trace receipt until your return has been processed!

Once we have received your return, we will refund the amount to your account number within 14 days.

• Sale items may be exchanged, but you will not receive a refund.
• The item must not be worn or damaged!
• Be careful with make-up: items with make-up stains will NOT be returned
• The costs of return shipping are for the sender.

Items that fall outside the 14 day return period will NOT be returned.

No exceptions are made to the above conditions. Please note: if you return an item damaged, with stains or outside the return period, the costs for resending it to you are your responsibility. So avoid unnecessary costs and only return in accordance with the policy.

I've provided the wrong delivery address!

Accidentally given the wrong delivery address? Please contact us as soon as possible. We will try to modify the order for you.